Shopping & After-Sales Support

Choose your watch with a clear understanding of the model, delivery arrangements and after-sales process. This guide brings together the store’s current information and links to the full policies.

Before you buy

Check the selected model’s dimensions, materials and functions.
Ask us about wrist fit, a demonstration or the operating instructions.
Confirm shipping timing and import duties for your destination.
Read the return conditions, fees and warranty requirements.

Shipping and import duties

Orders are shipped from China. Free shipping does not automatically include destination taxes or customs duties. Contact us with your country and selected model to confirm the shipping arrangement before ordering. See the full shipping policy.

Warranty and repairs

The 24-month warranty terms explain coverage, exclusions and required documentation. Keep your proof of purchase and warranty certificate. For assistance, send your order details, warranty card and photos or video of the issue. Repairs are handled in China; contact us for instructions before shipping a watch.

Returns and cancellations

The general refund policy provides a 7-day return-request period. It includes a 10% cancellation fee for unshipped orders and restocking fees of up to 40% for non-quality returns, plus return shipping and related duties or taxes. Read the full conditions before purchase.

EU customers should read the separate EU 14-day withdrawal information and withdrawal form.