Find practical answers about choosing a watch, delivery, import duties, returns and after-sales support.
How do I choose between Lucky Harvey watch series?
Start with the function you want: a chiming watch, an animated automaton dial, or a casino-inspired mechanical display. Then compare the exact model’s size, materials, wrist fit and operating instructions. Browse all watches.
Do all Lucky Harvey watches chime or have an animated dial?
No. Functions vary by model. Read the listed functions and watch the demonstration for the exact product you are considering.
Can I hear the chime or see the mechanism before ordering?
Some product pages include audio or video demonstrations. If you need a closer look, contact us with the product name or link and the feature you would like to see.
How can I check whether a watch will fit my wrist?
Measure your wrist in millimetres and compare it with the listed wrist-fit range. Also check case diameter, thickness and lug-to-lug length where provided. Send us your wrist measurement and chosen model if you need help.
Where are orders shipped from?
Orders are shipped from China. Contact us with your destination and chosen model if you need to confirm the shipping arrangement before ordering.
How long does dispatch and delivery take?
Pre-shipment quality inspection takes 48–72 hours. Our shipping policy lists processing and courier estimates, including approximately 7–15 days for DHL/FedEx transit. Inspection, processing and transit are different stages; contact us for the dispatch estimate for your model and destination. Estimates are not guaranteed delivery dates. Read the shipping policy.
Is shipping free, and are import duties included?
Free-shipping arrangements are described in our shipping policy. Free shipping does not automatically mean taxes and duties are included. Under the general policy, destination customs duties and taxes are the customer’s responsibility. Contact us before ordering to confirm any destination-specific shipping arrangement and whether it includes duties.
What should US, UK and European customers check before ordering?
Confirm the destination, selected model, expected dispatch and delivery timing, and who pays import duties and taxes. Review return costs and the warranty process as well. EU customers should also read our separate EU withdrawal information.
What warranty applies?
Our 24-month warranty terms describe coverage for material and manufacturing defects and the required warranty documentation. Wear, accidental damage and other exclusions apply. Keep your proof of purchase and warranty certificate.
How do I request warranty help?
Contact us with your order number or proof of purchase, a photo of your warranty card, and a description of the issue with clear photos or video. We will assess the issue and provide the next steps. Repairs are handled in China; obtain instructions before sending your watch.
Can I return a watch?
The general refund policy provides a 7-day return-request period and conditions for unworn or unused items with their original packaging and proof of purchase. Non-quality returns can incur a restocking fee of up to 40%, plus return shipping and related duties or taxes. EU customers should read the separate 14-day withdrawal information and applicable conditions. Contact us before returning any item.
Can I cancel an order before shipment?
The general refund policy requires cancellation requests within 12 hours after ordering and states a 10% cancellation fee for unshipped orders. Read the full refund policy; EU customers should also consult the separate EU withdrawal information.
Which payment methods can I use?
Available payment methods are shown at checkout and can depend on your country and payment provider. See payment information or contact us if your preferred method is unavailable.
How do I set the time or wind my watch?
Follow the instructions for your exact model. Crown direction and controls vary between models; do not force the crown or a pusher. If you are unsure, send us the model name and a photo before adjusting it.
How can I contact you?
Email luckyharveywatch@gmail.com or use WhatsApp +86 18276690551. Include the product link, your destination and your question; for an existing order, include the order number.